At Ivermectin12mg.us, we strive to ensure customer satisfaction with every order. Due to the nature of pharmaceutical products, our refund and return policy follows strict safety and hygiene guidelines. Please review the policy below before making a purchase.

1. Return Eligibility

Because medications and healthcare products require strict quality control, returns are only accepted in limited circumstances.

Returns may be approved in the following cases:

  • Incorrect product received
  • Damaged items during shipping
  • Missing items from the order
  • Manufacturing defects

If you experience any of the above issues, please contact our support team within 48 hours of receiving your order.

2. Non-Returnable Items

For safety and regulatory reasons, we cannot accept returns for:

  • Opened or used products
  • Products returned after the allowed time period
  • Items damaged due to improper storage or handling by the customer
  • Orders placed with incorrect delivery information provided by the customer

Once a medication package has been opened, it cannot be returned for resale.

3. Refund Process

If your refund request is approved, refunds will be issued to the original payment method used during checkout.

Refund processing times may vary depending on the payment provider but typically take 6–15 business days after approval.

4. Reshipment Policy

In certain cases, we may offer a replacement shipment instead of a refund.

Reshipments may be provided if:

  • Your package was damaged during transit
  • An incorrect item was shipped
  • A product was missing from your order

Our support team will review the issue and determine the most appropriate solution.

5. Order Cancellations

Orders may be cancelled before they are processed or shipped.

Once an order has been dispatched, cancellation may no longer be possible.

If you wish to cancel an order, please contact our support team as soon as possible.

6. Customs Delays & International Shipping

For international deliveries, packages may occasionally be delayed due to customs inspections or regulatory checks.

Ivermectin12mg.us is not responsible for delays caused by customs authorities or local regulations.

If a shipment is significantly delayed, our support team will review the situation and assist where possible.

7. How to Request a Refund or Return

To request a refund or report an issue with your order, please contact us with the following details:

  • Order number
  • Description of the issue
  • Photos of the product (if damaged or incorrect)

📩 Email: support@ivermectin12mg.us
🌐 Website: https://ivermectin12mg.us

Our customer support team will review your request and respond as soon as possible.